Privacy Policy

01Introduction

Aum Dacro Coatings ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This policy applies to information collected through this website, including our contact and enquiry forms, e-book downloads, and general browsing.

By using this website or submitting information through it, you agree to the practices described below.

02Information we collect

Information you provide

• Enquiry details — your name, company, contact number, email address and the message you send through our contact form.
• Resource requests — details you submit to download our e-books or other materials.
• Correspondence — any information you share when you contact us by email, phone or other channels.

Information collected automatically

• Technical data — IP address, browser type, device information and pages visited.
• Usage data — how you interact with the site, collected through cookies and similar technologies.

03How we use your information

We use the personal data we collect to:

• respond to your enquiries and provide quotations or technical guidance;
• deliver the e-books, resources or information you request;
• operate, maintain and improve our website and services;
• send you updates or marketing communications, only where you have consented; and
• comply with our legal and regulatory obligations.

04Consent & legal basis

Under the Digital Personal Data Protection (DPDP) Act, 2023, we process your personal data on the basis of your consent, which you provide when you submit a form or otherwise share your details with us for a stated purpose.

You may withdraw your consent at any time by contacting us using the details in the "Grievance officer" section below. Withdrawing consent will not affect processing already carried out, and may mean we can no longer respond to a pending enquiry.

05Cookies & analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it. Analytics tools may collect aggregated, non-identifying information about site usage.

You can control or disable cookies through your browser settings. Some parts of the site may not function properly if cookies are turned off.

06Sharing & disclosure

We do not sell your personal data. We may share it only in the following limited circumstances:

• Service providers — trusted partners who host our website, deliver email or provide analytics on our behalf, under confidentiality obligations;
• Legal requirements — where disclosure is required by law, regulation or a valid legal request; and
• Business transfers — in connection with a merger, acquisition or reorganisation, subject to this policy.

07Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, to maintain our business records, or to meet legal and contractual obligations. When it is no longer needed, we securely delete or anonymise it.

08Security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

09Your rights

Subject to applicable law, you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data;
• withdraw your consent to processing; and
• raise a grievance about how your data is handled.

To exercise any of these rights, please contact us using the details below.

10Children's data

This website is intended for a business and professional audience and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11Grievance officer & contact

For any questions about this policy, to exercise your rights, or to raise a concern about how we handle your data, please contact:

12Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.